Privacy Policy

UtilitiKart.com ("we", "our", "us") operates the website utilitikart.com. This policy explains what information we collect when you use our website and place orders, how we use it, and the choices you have. By using our website you agree to this policy.

Information we collect

• Order information: your name, email address, mobile number, delivery address, city and PIN code — collected when you place an order so we can deliver it and keep you informed.
• Payment information: payments are processed entirely by Razorpay, a PCI-DSS compliant payment gateway. We never see, collect, or store your card numbers, UPI PINs, or banking credentials. We store only the payment reference ID issued by Razorpay for reconciliation and support.
• Communications: emails or calls you exchange with our support team.
• Technical data: standard server logs (IP address, browser type, pages visited) used for security and to keep the website running reliably.

How we use your information

• To process and deliver your orders, including sharing your name, address and mobile number with our courier partners solely for delivery.
• To send transactional notifications: order confirmation, dispatch details with tracking number, and delivery confirmation.
• To provide customer support, process replacements and warranty claims.
• To comply with legal obligations, including tax (GST) invoicing and record-keeping.

We do not sell or rent your personal information to anyone. We share it only with the service providers necessary to fulfil your order (payment gateway, courier company, email delivery) and only to the extent required.

Data retention

Order records are retained as required under Indian tax and accounting laws. You may request deletion of your personal data (subject to legal retention requirements) by writing to us at the email below.

Cookies

Our website uses only essential cookies required for core functionality such as secure checkout and admin sessions. We do not use third-party advertising cookies on this website. If we introduce analytics or advertising tools in the future, this policy will be updated accordingly.

Security

The website is served over HTTPS. Payment collection happens on Razorpay's secure infrastructure. Access to order data is restricted and password-protected.

Your rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us. For any privacy-related concern, write to support@utilitikart.com and we will respond within 7 working days.

Contact

UtilitiKart.com
Hriyan Digital Pvt. Ltd.
B402, B1007 Gundecha Montego,
Mehra Compound, Sakinaka,
Mumbai - 400072, Maharashtra, India
Email: support@utilitikart.com
Phone: +91-8356937308