Refund & Return Policy

We want you to be happy with your purchase. This policy explains when replacements and refunds apply and how to request them.

7-day replacement

• If your product arrives damaged, defective, or dead on arrival, or you received the wrong item, we will replace it free of cost — including return shipping.
• Raise the request within 7 days of delivery by emailing support@utilitikart.com with your Order No, a short description, and clear photos or a video of the issue. For dead-on-arrival electronics, an unboxing video greatly speeds up approval.
• Once approved, we arrange reverse pickup where serviceable (or share a prepaid return method) and dispatch the replacement within 48 hours of receiving/verifying the returned unit.

When a refund is issued instead

• If a replacement is out of stock, or a second replacement also fails, we issue a full refund.
• If we cancel your order for any reason (serviceability, stock error, suspected pricing error), a full refund is issued automatically.
• If your payment was deducted but the order failed verification, the amount is auto-refunded by the payment gateway/bank.

Refund timelines

• Refunds are processed to the original payment method via Razorpay within 2 business days of approval.
• Banks typically take 5–7 working days after processing to reflect the amount (UPI is usually faster, cards can take up to one statement cycle).

What is not covered

• Change of mind after the product is delivered in working condition. (As a small D2C store selling hygiene-adjacent utility electronics at direct prices, we do not offer open-box "no questions" returns.)
• Physical damage caused after delivery, misuse, water damage beyond the product's stated protection rating, or unauthorised repair.
• Issues reported after the 7-day replacement window — these are handled under the 6-month warranty (see Terms & Conditions), which covers repair/replacement of manufacturing defects.

How to raise a request

Email support@utilitikart.com (or call +91-8356937308, Mon–Sat 10 AM–7 PM IST) with your Order No. We acknowledge every request within 24 hours and resolve most within 3–5 working days.